T-Mobile has beaten out the competition in a pair of new customer surveys. In response to YouGov’s question “Which of the following brands do you think represents good or poor quality?”, T-Mobile earned an average score of 68 on a scale of -100 to +100. Verizon was close behind with a score of 65, AT&T got a score of 49, and Sprint rounded things … [read full article]
After winning a J.D. Power customer care award and an Ookla award for “Fastest Mobile Network,” T-Mobile today beat out its competitors again. T-Mobile has been named … [read full article]
Earlier today, Computerworld released the results of its wireless customer satisfaction survey for 2014, and it paints a glowing picture for T-Mobile. Our favorite carrier scored really well, particularly in customer survice and in the “performance relative to cost” categories. In fact, of the eight individual categories, T-Mo finished top in six of them. … [read full article]
Things have improved drastically for T-Mobile since the Uncarrier movement began last year. In that time, it’s shaken up the industry by ditching contracts, offering unlimited data for a great price and rolling out LTE at lightning pace to over 200 million PoPs. But all this is just a great collection of milestones and stats if it doesn’t impact the way consumers think. Thankfully, they’re … [read full article]
According to the most recent report published by OpenSignal, T-Mobile has the fastest LTE speeds on average in the States. Its average download speeds are 11.5Mbps, making it faster than AT&T’s 9.12Mbps, Verizon’s 7.82Mbps and Sprint’s mediocre 4.32Mbps. Although that may sound great, the report is pretty damning on the state of the US’ LTE coverage. Although it was one of the first countries to start building on the 4th gen networking technology, it’s one of the … [read full article]
According to data from at least one research firm, T-Mobile’s rebranding as the “Un-carrier” is working and working well. Research firm YouGov found for the first time since it began tracking this type of data one year ago, that smartphone users are more likely to switch to T-Mobile than Verizon. YouGov’s “BrandIndex Buzz score” shows that T-Mobile has surpassed Verizon at least twice … [read full article]
The combination of T-Mobile’s 4G HSPA+ and LTE networks showed up strong in a new TechHive national survey of the nations four largest networks. T-Mobile’s LTE network is still in its infancy with only seven “confirmed” cities: Baltimore, Houston, Kansas City, Las Vegas, … [read full article]
I look at each of these studies and wonder if the questions were a little different or if we caught someone on a different day, would their answers have been different? What I can’t do is argue that T-Mobile continues to be on the losing end with a fourth-place finish on the new annual study from the American Customer Satisfaction Index. On … [read full article]
I suppose on the one hand, when you’re in last place, there’s nowhere to go but up and that’s hopefully exactly what T-Mobile will do in the very near future. Still, even if T-Mobile makes a drastic turnaround in the future, it won’t erase the memory that [read full article]
I wish I could start this post off by saying “what a difference a year makes.” Unfortunately, a new Consumer Reports survey places T-Mobile behind Sprint and Verizon, right in line with how they performed 12 months ago. The survey, which determines scores based on voice and data service quality, staff knowledge, and issue resolution … [read full article]
