T-Mobile named best overall US carrier by new report
After winning a J.D. Power award for customer care and also snagging the title of Fastest Mobile Network, T-Mobile today earned another accolade. Tom’s Guide has [read full article]
Newest JD Power Results Show T-Mobile Still Has Customer Service Needs
For all T-Mobile’s recent bravado, there’s still one avenue the company needs to seriously overhaul: customer service. Unfortunately, a new JD Power study finds T-Mobile [read full article]
New Study Shows T-Mobile Customers Used A Lot Of Data Over The Past Six Months
A joint FierceWireless/NPD Connected Intelligence study conducted over the past six months tracked the data usage patterns of 1000 smartphones on the nation’s top four carriers. These 1000 smartphones are generally Android devices, however NPD recently added 100 iPhones to its survey database. The results are unsurprising as this [read full article]
T-Mobile’s JD Power Downward Slide Continues With New Wireless Purchase Experience Study
Oh how the mighty have fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses, a new JD Power study once again places T-Mobile in … [read full article]