Another announcement that T-Mobile made during its Capital Markets Day event is that they have signed a multi-year agreement with OpenAI that promises to “revolutionize the customer experience and reset customer success benchmarks for companies around the world.”  Using technologies from both companies, T-Mobile and OpenAI are custom-building IntentCX, the first intent-driven AI-decisioning platform of its kind. This technology comes with secure access to T-Mobile data and OpenAI’s ability … [read full article]