We’ve received various tips this month regarding T-Mobile’s upcoming changes to its retail stores. Primarily, they revolve around a new uniform for the company’s staff. Instead of wearing smart black “dress” pants/slacks, staff will be required to wear black or blue jeans. In one of our … [read full article]
Just under a month ago, we reported that T-Mobile had changed its deposit pricing based on credit classes. Deposits were dropped to just $50 for credit classes N, H and D, whereas class I was dropped to $50 for the first 3 lines, with a $100 required for lines 4 and 5. These changes went live on February 7th. From March 5th, it looks … [read full article]
One of the biggest challenges for phone retail staff when selling contracts is signing up lower credit class customers. In T-Mobile’s case specifically, deposits are required for anyone with low credit score. This is pretty common practice, and not only in the States. As a former T-Mobile UK staff member, it was one of the worst feelings having worked through … [read full article]
We just received some information stating that T-Mobile is going to kick off a one-day friends and family event on December 11th. For one day only, friends and family members of Tmo staff in the North East region will be able to get a new phone without paying anything up front, and get the first month of their service plan … [read full article]
A quick public service announcement and word to the wise for T-Mobile customers hoping to snag an iPhone 5s device tomorrow. Reports are coming from across the industry (and across our retail sources) that the iPhone 5s is in short supply and T-Mobile, like the rest of its carrier counterparts will … [read full article]
T-Mobile’s getting ready to kick off the UNcarrier approach this weekend and to make sure all their employees are up to speed will continue training their employees this Sunday. Depending on the store location, hours will vary for extra training … [read full article]
T-Mobile is making a second major announcement today on the heels of the Verizon spectrum exchange with report of a partnership with Dollar General to sell T-Mobile Prepaid and Monthly 4G services in stores. With this new … [read full article]
While T-Mobile can take pride in achieving the top spot in the JD Power Wireless Purchase Experience survey 11 out of the last 15 times, a fourth place finish this time around is clearly disappointing. After the J.D. Power press release went out, T-Mobile released their own brief statement touching on their efforts to improve the … [read full article]
In what can only be described as another bit of disappointing news out of JD Powers, T-Mobile has gone from first to last in the overall purchase experience index ratings. The study evaluates the three channels of contact with a wireless carrier: “phone calls with sales representatives; visits to a retail wireless … [read full article]
While we’ve expressed some concerns regarding the overall direction we feel T-Mobile’s customer service has taken in recent months, JD power has seen fit to award them top honors in the Wireless Purchase Experience category. Coming in with an overall score of 755 out of a 1,000 point scale T-Mobile … [read full article]
