T-Mobile Philip Humm was clear in his Welcome 2012 Statement to T-Mobile employees that fixing churn was a top priority. “I want to stress that it is critical we fix Churn in 2012. For every customer who renews their contract with T-Mobile, we lose one. That is a dead end, not a growth path. … [read full article]
According to this leaked image we’ve obtained, T-Mobile has already started an SMS campaign directed at Even More Plus customers hoping to entice them with a current Value Plan offering. T-Mobile hopes Even More Plus customers see the benefits of the [read full article]
At the end of August we were able to obtain a screenshot indicating that T-Mobile was adding pay-per-use data plans to all T-Mobile smartphones that did not currently have an active data plan. The effective date for this plan change was September 15th and T-Mobile customers were supposed to receive notification through one of … [read full article]
T-Mobile is set to begin SMS reminders to customers who took advantage of the $0 add-a-line promotion offered between September 8th and November 2nd of 2010. The promotional offer was extended toward add-a-lines on family rate plans that typically offered a $5 add-a-line on … [read full article]
Congrats to Alcatel One Touch on their first phone to launch with a US nationwide carrier with the T-Mobile Sparq messaging phone ready for T-Mobile’s prepaid lineup. The Sparq sports a slide-out qwerty keyboard, FM radio, memory card slot, music player, Bluetooth and a VGA camera. The Sparq is ready for T-Mobile’s prepaid and Monthly4G lineup. … [read full article]
With just a few more days till October 16th and T-mobile’s planned Monthly4G revamp, T-Mobile retail stores are beginning to receive brochures for display. Sunday also marks the introduction of T-Mobile’s joint effort with Wal-Mart to introduce a [read full article]
This is the second time in a little over a week that we have seen some leaked intel point to the unveiling of daily prepaid offerings by T-Mobile later this month. This time around we’re seeing concrete info on upcoming prepaid pay-per-day plans confirming the existence of a $1, $2 and $3 per day … [read full article]
T-Mobile is definitely working to keep their Monthly4G plans as one of the best values in all of wireless prepaid with the upcoming $60 plan middle-of-the-road plan. According to this acquired image of a training doc, T-Mobile is set to add a $60 plan that will offer unlimited talk, text and 2GB’s of data. That’s a step up from their … [read full article]
If you’re eye-balling Saturday’s “Yes, everyone phone is on sale, sale” then there at least a few things you should know before you head out to your local T-Mobile store. First and foremost this deal only works at corporate owned retail stores, telesales and general customer care. This deal is for new activations, add-a-lines … [read full article]
Editor note: This guest post was written by a T-Mobile employee with hope of encouraging T-Mobile customers to select a Value plan by seeing the real “value” in your choice. With Saturday’s sale focused on Value plans we hope that this post will better explain to you what a Value plan is, why you might want … [read full article]
