A couple of months ago, T-Mobile announced that it would be increasing the price on its older plans by $2 or $5. Although this violated its Price Lock and Un-Contract Promise, T-Mobile pushed through with the increase. But as PhoneArena reports, customers have decided to bring T-Mobile to court for failing to uphold … [read full article]
With so many customers complaining about T-Mobile’s recent price hike, customers are already considering filing a complaint with the FCC. But as it turns out, there is a way you can have your Price Lock promise be honored by the Un-carrier. As shared by a Reddit user, there is a way to have T-Mobile reverse the price hike and honor its Price Lock guarantee. The … [read full article]
Another day, another update on the recent T-Mobile price hike. Following reports that T-Mobile customers intended to file a complaint with the Federal Communications Commission (FCC) for the Un-carrier’s violation of their price lock agreement, a Reddit user shared a boilerplate response from T-Mobile. As shared by [read full article]
(Update June 6, 2024 6:49 PM EST) T-Mobile has responded to us with a statement: “We reached out to a very small set of customers who didn’t receive the initial notification about price adjustments to ensure they are aware of these changes before they receive their next bill.” Below is the original article: — A few weeks ago, T-Mobile announced that it was increasing the … [read full article]
Update (May 29, 2024 11:25 AM EST): A spokesperson for T-Mobile reached out to us to clarify that they did not turn off its Care Virtual chat support channel at any time and has been “running as normal.” The company’s “virtual sales channel that focuses on new customers was off for a short period last week, not related to volume, but is back on as normal.” The report made earlier was based on the comments of users … [read full article]
Recently, T-Mobile announced that it would be increasing the prices on some of its plans. This announcement earned the ire of the Un-carrier’s customers. But when asked about the specifics of the affected plans, T-Mobile did not reveal much information. In a statement to [read full article]
