Tag Archives: JD Power

T-Mobile Tops J.D. Power’s 2024 US Wireless Customer Care Study Again

T-Mobile recently received a new recognition for its customer experience. For the 13th consecutive time in six years, T-Mobile took the top spot for customer care among mobile network operators (MNOs) in J.D. Power’s 2024 US Wireless Customer Care Study.  This win further iterates the Un-carrier’s dedication for winning customer service experience. Of course, this is all thanks to its Team of Experts and 2022 rollout of its Total Experience model. In doing so, the Un-carrier was … [read full article]

T-Mobile lands top spot of J.D. Power study– 10th consecutive time

T-Mobile has done it again! And by that, we mean landing on J.D. Power’s top spot among Mobile Network Operators. The report shared the results of its latest 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2, which led to T-Mobile’s win for the 10th consecutive time.  This study evaluates customers’ experience across six service platforms: store, phone, website, app, social media, and text. From this, T-Mobile gained a score of 816 points, … [read full article]

T-Mobile tops JD Power Study list for 21st time

t-mobile-tops-jd-power-study-again

T-Mobile is on a roll. In the latest J.D. Power 2021 U.S. Wireless Customer Care Mobile Network Operator Performance Study-Volume 1, both T-Mobile and Metro by T-Mobile landed on the top spots of the study. What’s even more interesting is that the findings of these studies come at a time when people are going through a pandemic.  The study named T-Mobile as the winner of the study for the 21st time. Meanwhile, Metro by T-Mobile earned top … [read full article]

T-Mobile wins JD Power wireless customer care report for 20th time

The ongoing coronavirus pandemic may have caused T-Mobile to close most of its retail stores earlier this year, but that didn’t stop T-Mo from winning another customer care award. JD Power announced its 2020 US Wireless Customer Care Performance study today, and both T-Mobile and Metro by T-Mobile came out on top in their respective segments. This is the 20th time overall that T-Mo has come … [read full article]

New JD Power Network Quality Study Shows More Work Ahead For T-Mobile

The last of the second volume of JD Power reports for 2013 has just arrived and needless to say, it’s a mixed message for T-Mobile. The Wireless Network Quality semi-annual Performance Study “evaluates wireless customers’ most recent usage activities in three areas that impact network performance: calling, messaging and data. Overall network performance is based on 10 problem areas that impact … [read full article]

AT&T Takes Another JD Power Award, T-Mobile Still Has Work To Do

T-Mobile still has plenty of work to do according to a new JD Power award that once again shows the carrier bringing up the rear in Volume 2 of the Wireless Purchase Experience. The semi-annual study evaluates “the wireless purchase experience of customers using any one of three contact channels: phone calls with sales representatives; visits to a retail wireless store; or … [read full article]