One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer … [read full article]
J.D. Power today released its report on wireless purchase experience satisfaction, and while T-Mobile didn’t win, it did do fairly well. This report on wireless purchase experience satisfaction evaluates the customer experience of making a sales transaction with their carrier. J.D. Power’s study measures six factors, which are (in order of importance): store sales representative; website; offerings and promotions; phone sales representative; store facility; … [read full article]
It’s happened again, everyone. T-Mobile has received the highest rating in the latest J.D. Power Wireless Customer Care Study. The latest J.D. Power Wireless Customer Care Full-Service Performance Study shows T-Mobile edging out AT&T with … [read full article]
Looks like T-Mobile’s Q2 2015 results aren’t the only bit of good news for Legere and Co. today. J.D. Power today released the results of the second volume of its customer care … [read full article]
J.D. Power recently published its latest network quality rankings, and it doesn’t make great reading for T-Mobile or its fans. While it may be leading the way in terms of speed in the major metro areas, when it comes to overall quality, it’s still lagging behind AT&T and Verizon. J.D. Power’s network quality rankings measures which carriers provide … [read full article]
2013 was a great year for T-Mobile. Its Uncarrier party shook the wireless industry, and it soon became one of the most talked about companies. It gained more customers than any carrier (bar Verizon) and its CEO is hot property, with publications everywhere trying to get an interview with the unconventional figure that is John Legere. It also kicked off its LTE network and is in the process of expanding it to reach more people. But all … [read full article]
It’s that time again, time for a new J.D. Power and Associates‘ semiannual Wireless Customer Care survey. T-Mobile has grabbed the top spot quite a few times, but this time they were eked out by Verizon. T-Mobile … [read full article]
Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive … [read full article]
