Tag Archives: Customer service

More Proof T-mobile Rules In Wireless Customer Service

As wireless customers we put an unusually high amount of reliance in our cell phones and for good reason: portability is a key factor in our lives. When the cell phone stops working, it’s almost as if life slows down to a crawl along with it. That being said, among the four major carriers, which survives the real world test of customer service? No JD power awards to be given here–just real world testing under real world … [read full article]

T-mobile Wins At Customer Service Again

While T-mobile may be fluttering in fourth place in the wireless market, they aren’t sitting on their laurels when it comes to customer service. Winning yet another JD power award T-mobile is again applauded for ranking high in customer satisfaction. “T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores with a score of 729, performing well in all four factors that drive satisfaction. Alltel (721) and Verizon Wireless (714) follow T-Mobile in the rankings.” … [read full article]