Tag Archives: customer satisfaction

New surveys show T-Mobile had highest customer satisfaction of all U.S. carriers in 2017

T-Mobile today announced that it won out in a couple of new consumer surveys. T-Mo reports that it came out number one in Overall Customer Satisfaction and Customers: Likelihood to Recommend in surveys conducted by research firm HarrisX. The firm surveys more than 360,000 consumers each year. The HarrisX results show T-Mobile on top in both categories throughout 2017. Verizon finished 2017 … [read full article]

JD Power Releases New Wireless Smartphone Customer Satisfaction Study

A brand new JD Power Wireless Smartphone Customer Satisfaction Study for the first six months of 2012 shows Apple as the highest ranked company in customer satisfaction among smartphone manufacturers. In a move that may or may not surprise some of you, HTC edged out Samsung as the highest ranked Android manufacturer with Motorola and LG following up in third and fourth place. The … [read full article]

T-Mobile Releases Statement Regarding JD Power Showing

T-Mobile is on the offensive today, hoping to get word out about their own disappointment on today’s fourth place JD Power wireless customer care awards. While we’ve already got two internal statements covered inside our earlier post, this is the official media statement being circled around courtesy of T-Mobile’s PR team. I appreciate T-Mobile’s recognition of their own … [read full article]

AT&T/T-Mobile Place Last In Consumer Satisfaction

The American Customer Satisfaction Index has scored AT&T and T-Mobile as the two lowest ranked wireless carriers when it comes to happy customers. One time last place carrier Sprint is now the highest ranked tied with Verizon. Sprint and Verizon both rate a 72 for for customer satisfaction in the ACSI survey which polled 8,000 households in the first quarter of 2011. T-Mobile scored a 70 down … [read full article]