After winning a J.D. Power customer care award and an Ookla award for “Fastest Mobile Network,” T-Mobile today beat out its competitors again. T-Mobile has been named … [read full article]
Consumer Reports may have lost some of its luster in recent years thanks to the onslaught of smartphone rankings across the web. Still, when Consumer Reports talks, people listen and that’s why we’re taking note of their new choice for “top-rated smart phone.” According to the report published yesterday, the Galaxy S 4 dethroned … [read full article]
I’ll readily admit that I don’t place nearly the same emphasis on Consumer Reports buying decisions as millions of other shoppers. That said, the three devices Consumer Reports picked will come as no surprise at all, nor will the neck and neck results in their ratings. Samsung Galaxy S III — 78 [read full article]
I wish I could start this post off by saying “what a difference a year makes.” Unfortunately, a new Consumer Reports survey places T-Mobile behind Sprint and Verizon, right in line with how they performed 12 months ago. The survey, which determines scores based on voice and data service quality, staff knowledge, and issue resolution … [read full article]
A bit of a mystery is surrounding T-Mobile’s newest myTouch devices as a new Consumer Reports story reveals these devices, which are billed as having 5 megapixel cameras — only have 3.9 megapixel cameras. According to the report, the problem is a limitation in the camera’s shooting modes, which shows that the myTouch line has only … [read full article]
Looking for a reason to continue hoping the AT&T deal doesn’t go through with T-Mobile? Try a Consumer Reports survey that places AT&T dead last in both postpaid and prepaid categories for customer satisfaction. While Consumer Report surveys aren’t always weighed with the utmost of accuracy, the result of the 22 metropolitan areas breakdown didn’t result in any … [read full article]
One of the biggest points echoed by T-Mobile customers when the topic turns to a potential AT&T merger is what will happen to their company’s praised customer service? While all wireless customer service departments are imperfect, T-Mobile has proven time and time again they are diamond in the rough and … [read full article]
One of the T-Mobile claims to fame has always been outstanding customer service in an industry known for anything but that. A JD Power favorite, T-Mobile has seen an increased need for outstanding customer service support with the [read full article]
