T-Mobile CEO Sees AI as Way to Help Reduce Churn Rate
In Q1 2023, T-Mobile reported a decline in its churn percentage. Compared to last year’s .93%, the quarter had .89% churn rate, which is something that CEO Mike Sievert is pleased with. After all, T-Mo is the only wireless carrier to have reduced churn rate. Its other rivals reported an increase in churn rate. This, however, does not mean that T-Mobile will be complacent with its churn rate at this point. As noted by Sievert: “But still, … [read full article]