Tag Archives: 911

Google Messages Will Soon Accept 911 Texts via RCS

Good news for those who prefer to send text messages over making calls. Google will soon allow 911 texts via RCS on Google Messages.  As of this writing, only half of emergency dispatch centers in the country accept 911 alerts via SMS. By allowing these areas to accept 911 texts via RCS, features like read receipts and location sharing can be used.  To make this happen, Google is working with RapidSOS. The company was already able to … [read full article]

Some T-Mobile & Sprint customers unable to call 911

T-Mobile and Sprint customers in select parts of the country were unable to call 911 for a short duration of time. The issue was made known by the city of Rockford and the Winnebago County Sheriff’s Office.  According to the report, city officials alerted T-Mobile and Sprint customers about the issue via a tweet. The emergency hotline was inaccessible to both networks earlier this afternoon.  After the … [read full article]

T-Mobile 911 call center in Dallas encountered issue, police say it is resolved

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On Sunday night, T-Mobile users based in Dallas, TX reported that they experienced a network issue that affected 911 calls. Thankfully, the issue was attended to right away and has been resolved by Monday morning.  According to Dallas police, there were a total of 50 calls that were affected. The issue did not affect callers but had a problem with the public safety answering service.  Police said that the public safety answering service encountered a problem with … [read full article]

T-Mobile deploying two new 911 technologies to speed up emergency response

Today T-Mobile is rolling out two new 911 technologies that’ll help speed up the repsonse to your emergency calls. T-Mo today announced that it’s launching Location-Based Routing and Next Generation 911. Location-Based Routing uses low latency device-based location tech that’ll enable the network to connect 911 callers directly to the appropriate 911 call center, reducing call transfers and getting you the help you need more … [read full article]

T-Mobile ‘ghost calling’ glitch causing long 911 hold times in Dallas

When you’re in an emergency situation, being able to contact 911 right away is important. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact. There’s an issue with T-Mobile customers in Dallas that end up with “ghost calls” when they try to contact 911. The glitch causes 911 systems to record calls as hangups, which results in 911 operators trying … [read full article]