T-Mobile’s social media customer service team forms union
It looks like T-Mobile’s social media customer service team is trying to form its own union. The group announced the creation of the “T-Force Social Care Alliance” on Wednesday. The first item on their list is for management to express more responsibility on issues like pay cuts and layoffs. In the letter released on social media, the group alleged that T-Mo cut monthly bonuses for them and replaced … [read full article]