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T-Mobile offer to cover sales tax on new smartphone purchases launches today

T-Mobile’s attack on taxes continues today. Today’s the day that T-Mobile kicks off its offer to cover the sales tax on all of its new smartphones. The deal, which is open to new and existing customers, will give you 11.2 percent (11.55 percent in Puerto Rico) of your phone’s price on a prepaid MasterCard card. To take advantage of this offer, you’ll need to buy … [read full article]

T-Mobile named No. 1 in Customer Service Satisfaction by Nielsen

T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen … [read full article]

Some T-Mobile customers getting RCS support in Google Messenger app

UPDATE: T-Mobile responded to me and said “T-Mobile was the first U.S. operator to launch RCS with our Advanced Messaging in July 2015. We don’t currently support Google’s RCS offering.” 9to5Google found that the supposed sources of this report turned out to be one person.   ORIGINAL: Some T-Mobile customers are getting a new messaging feature to play with … [read full article]

T-Mobile customer says support rep changed name on his account to ‘IDIOT’

A new situation appears to have surfaced involving a T-Mobile customer that’s frustrated about not getting bill credits that he’s entitled to and a customer service rep that dealt with him. T-Mobile customer Luke says that a T-Mo rep changed the nickname on his bill to “IDIOT IDIOT.” Luke, who goes by the Reddit user name “ldskywalker,” explains that he took advantage of [read full article]