One month after T-Mobile and MetroPCS topped J.D. Power’s wireless customer care rankings, T-Mo and Metro have won another award the research firm. T-Mobile and MetroPCS have come out on top in J.D. Power’s new U.S. Wireless Purchase Experience study. This report looks at the new device … [read full article]
T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause reports and technical resolutions so that the the reps more quickly help customers. Tupl claims that its ACCR tool is 100 times faster and up … [read full article]
The ZTE Axon 7 isn’t officially sold by T-Mobile, but the device has gotten some nice T-Mo features like VoLTE and Wi-Fi Calling. Now ZTE’s got some exciting news for anyone using the Axon 7 on T-Mobile. ZTE is kicking off … [read full article]
This new week is bringing with it some new deals for T-Mobile and MetroPCS customers. Starting this Friday, February 16, T-Mobile customers can buy an LG G6, LG V30, or LG V30+ and get a second one for free. Both phones must be purchased on EIP, and cost of the second device will be covered by monthly bill credits. This … [read full article]
T-Mobile is currently running a deal that’ll get you a free Galaxy S8 when you buy a Galaxy Note 8, trade in a device, and port in a new line, but if you only need one new smartphone, Samsung’s got a deal on the Note 8 that you should check out. Samsung is [read full article]
T-Mobile has said that it’s going to give customers cheap tickets to several Twentieth Century Fox films through T-Mobile Tuesdays, and now we know when the next discounted ticket is coming. T-Mobile customers will be able to get a ticket to see Red Sparrow for $4 on February 27. You’ll just need to claim the ticket on that date, redeem it through … [read full article]
T-Mobile had itself a pretty good 2017, adding 5.7 million customers to its base. Now some analysts are predicting that 2018 will be another strong year for T-Mo. Analysts at Deutsche Bank Markets Research said this week that they expect T-Mobile to take 60 percent of the postpaid … [read full article]
UPDATE: T-Mobile tells me that “Samsung has no plans to update these models to Oreo.” T-Mobile has named several devices that it plans to update to Android 8.0 Oreo, including the Galaxy S8 and Galaxy Note 8. Now it looks like there may be a handful of additional devices getting updated to Oreo. T-Mobile support pages for the [read full article]
T-Mobile is known for offering Valentine’s Day deals every year, and this year is no different. Starting tomorrow, February 10, customers who add a line can get a second line of free service. The line will be covered by a monthly bill credit that’s applied to the lowest cost line added while the offer is available. If you cancel any of … [read full article]
Last month, T-Mobile closed its acquisition of Layer3 TV, which had been announced back in December. We got the details on how Layer3’s team would join T-Mobile and a tease for T-Mo’s upcoming TV service, but one part of the deal has eluded us: how much T-Mobile paid for Layer3. Now that info has been revealed. T-Mobile paid around $325 million … [read full article]
After giving us a preview of its Q4 2017 results last month, T-Mobile this morning spilled all of the details of its most recent quarter. As a reminder, T-Mobile added 1.9 million new customers in Q4 2017, which makes that the 19th straight … [read full article]
Next week’s T-Mobile Tuesday falls on the day before Valentine’s Day, and today T-Mo revealed what it’s getting its customers for the holiday. For the February 13 edition of T-Mobile Tuesdays, T-Mobile customers can get free Dulce de Leche Crunch Pancakes from Denny’s. T-Mo is also giving customers a meal and a movie in the form of $25 to spend at [read full article]
