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T-mobile introduces do it yourself customer service…

T-mobile is pulling out all the stops to retake the vaunted top spot in the wireless customer service wars. Introducing, customer service from….the phone!! In a deal with Nuance Communications T-mobile will introduce on select handsets a do it yourself application which initiates when a customer calls customer service. In an effort to streamline “”issues such as diagnosing and repairing configuration problems as well as with … [read full article]

October 22nd holds more secrets

That’s right T-mobile is in high gear for the 22nd of October, you know the day some G1 phone launches. Oh well, phones are all the same these days, right? Much more important however is some small overhauling to the Myfaves rate plans. Magenta has done a little tweaking to the plans increasing them by $10 and making mobile 2 mobile standard on all myfaves plans. So really, its not “tweaking” … [read full article]

T-mobile outlines developer program…

Here are some details of the forthcoming developer program. Moconews sat down with two T-mobile employees responsible for the programs development at CTIA today. Remember this does not include Android products and Sidekicks: — The process: Espinoza: “This is designed to make dealing with T-Mobile as easy as possible…There’s no more having to know who to talk to.” Next week, the site will provide a rate card, outlining the standard business arrangement … [read full article]

Oh Android fans…

Ok, todays Android news…thats right, there is news but its not really about the phone so bear with me. Today has a little more of a focus on the marketplace that will support the Android system. Like Apples app store, Android will for those who have lived in a cave the last 2 weeks or so support the open handset alliance. In other words, developers will be able to place … [read full article]

Everyone hates a tease, but wait until…

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We’re sure by this point your wondering what this is about. We’re going to answer by stating that by the end of this article, you will likely want to find out where we live, and throw something through our window. Yeah, this whole article is a tease, get over it. Tomorrow morning, between 9:00 AM and 10:00 AM (CST), keep your browsers pointed to TmoNews for … [read full article]

T-mobile to open up network?

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So first comes 3G and now comes an open network?! This week has certainly been a productive and joyous one for T-mobile fans across the country. Here is better news: “Starting this fall, T-Mobile USA will take the extraordinary step of ditching its traditional deck on the phone and replacing it with a platform that’s open to almost any developer…” … [read full article]