T-Mobile Shows Off Device Testing Robot, Employees Do The Robot Dance

Say hello to T-Mobile’s tap-happy device testing robot: T-Mobile has always been committed to providing our customers with the best product and network experience possible. In 2007, T-Mobile noticed a trend, that as mobile operating systems got more and more sophisticated, software was appearing more frequently as a reason noted for device returns. So an innovative T-Mobile engineer decided to create his … [read full article]

T-Mobile Opens Doors To Mobile Device Test Facility In New Video

Like all wireless carriers, T-Mobile puts their devices through a series of endurance and performance tests before they are released to the public. In a brand new video, T-Mobile Senior Director of Network and Device Quality Assurance Kathy Barnes is showing us just a few of the steps T-Mobile takes to make sure products released to the customer pass a grueling set … [read full article]

Video: T-Mobile Marks Its Anniversary Of 10 Years Strong

As T-Mobile celebrates it’s 10 year anniversary during the month of September, we look back on the company that was, the company that is and the company it will become as T-Mobile shows off a brand new 90-second video. The newly released video shows just a bit of the company’s background including the introduction … [read full article]

T-Mobile Celebrates 10 Years As A Wireless Brand In The US

Today marks a big day for T-Mobile, not only because it’s launch day for their newly introduced “Unlimited Nationwide 4G Data” plan, but also because the company celebrates 10 years today. That’s right, today marks the 10th anniversary of the T-Mobile brand in the US and I’m quite happy they … [read full article]

T-Mobile.com Receives Fresh New Look, New Paint Job

Why hello there beautiful new T-Mobile.com, as T-Mobile USA introduces a major revamp to their homepage with a brand look and feel. Gone are the purple, excuse me “Magenta” overtones as T-Mobile goes black, literally as the site moves to a more professional and darker look. I could write a whole article about how sharp the new site is, or I can just direct your … [read full article]

T-Mobile’s JD Power Downward Slide Continues With New Wireless Purchase Experience Study

Oh how the mighty have fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses, a new JD Power study once again places T-Mobile in … [read full article]

Likely Buyer Emerges For Purchase Of T-Mobile Towers

Cellphone tower operator Crown Castle International is now said to be the leading bidder on T-Mobile’s 7,000 towers in a deal worth more than $2 billion, said people familiar with the matter. According to the Wall Street Journal, rival tower operators American Tower and Global Tower Partners are still in the mix, but talks with Crown … [read full article]

T-Mobile Briefly Talks JD Power Ranking, Promises To Do Better

T-Mobile is obviously looking to go on the offensive after this mornings disappointing JD Power Wireless Customer Care ranking result finding T-Mobile in last place among the nations largest wireless providers. We reached out to T-Mobile and received the following statement: T-Mobile has a long history of providing industry-leading customer service as … [read full article]

Newest JD Power Customer Care Study Places T-Mobile Dead Last

Disappointing news this morning for the T-Mobile faithful as the newest JD Power 2012 Wireless Customer Care Full-Service Performance Study, Volume 2 places T-Mobile dead last in the overall customer care index ranking. The 2012 Wireless Customer Care study is based on response from 7,428 wireless customers due to their experiences with their respective carrier over the course of the past six months. … [read full article]

US Labor Department Says T-Mobile USA Moved Jobs Overseas As It Closed Call-Centers

The U.S. Labor Department recently discovered that T-Mobile USA moved jobs overseas after it closed local call-centers amid layoffs of U.S. employees. A Bloomberg report says that the Labor Department findings contradict the company’s claim and provides for workers to apply for government help. “The workers’ … [read full article]

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