T-Mobile acknowledged late Monday that its website and computer systems inside its retail stores went down this week as part of increased demand from customers. Speaking to Fierce Wireless, T-Mobile didn’t offer a specific explanation, but said they would … [read full article]
Unfortunately this issue went on for hours before I was able to report it this evening as there were numerous reports of a major T-Mobile system issue today that led to crashed computers inside company-owned retail stores. Along with the troubles affecting T-Mobile’s retail store computers, customers attempting to place orders on T-Mobile.com were unable to do so. As it stands now, … [read full article]
In the midst of all the UNcarrier and Simple Choice news out of Bellevue, a bit of sad news today as another round of layoffs hit company HQ. We got word right after noon local time that around 200-300 employees were laid off from … [read full article]
Tomorrow is T-Mobile’s big, big day with the rumored launch/discussion/conversation of the iPhone, official LTE announcements and the formal unveiling of the new UNcarrier rate plans. It all goes down tomorrow at … [read full article]
Update: In the hopes of clarifying a whole lot of confusion, existing customers on grandfathered or Classic plans seem to be confused about whether or not they can use customer care and/or third-party channels to upgrade. I have been unable to confirm if you can contact customer service to upgrade — regardless, there seems to be success with third party national retailers and … [read full article]
T-Mobile’s getting ready to kick off the UNcarrier approach this weekend and to make sure all their employees are up to speed will continue training their employees this Sunday. Depending on the store location, hours will vary for extra training … [read full article]
T-Mobile’s sending out invites for a special event on March 26th where it’s expected to announce UNcarrier news. All Things D reports that T-Mobile reps declined to comment on specifics, but we expect we’ll see [read full article]
A bit of retailer news this evening regarding T-Mobile and Target this evening as the carrier has apparently made the decision to drop its postpaid offerings from all 683 Target locations T-Mobile is available. T-Mobile will continue to sell … [read full article]
A new report circulating out of the Seattle Times is likely to ire House Democrats as reports of “significant round of layoffs” is expected to happen inside T-Mobile headquarters later this week. According to the report, more than 100 people in T-Mobile’s in-house marketing and other overlapping groups will hear the news tomorrow, with T-Mobile planning “integration” meetings to share the news. Unfortunately, I … [read full article]
Update: To try to bulk answer questions so many of you are wondering — unfortunately, I have no idea how this will affect existing customers. It’s impossible to know that from these images, but I would imagine standard industry practice would follow and your existing plan would be grandfathered. T-Mobile isn’t going to force anyone to change to this plan on … [read full article]
