It’s the most wonderful time of the year! No it’s not the holiday season, rather it’s CTIA 2011 in Orlando, Florida! One of the biggest events in the US wireless industry is descending upon us and yours truly will be there! That’s right, TmoNews will be live from CTIA in Orlando, Florida. Unfortunately T-Mobile will not be holding a press event as seems … [read full article]
T-Mobile followed suit with the rest of the wireless industry today by announcing that calls and texts to Japan from U.S. based customers would be free. In a situation where communication could be critical and finding out about loved ones a necessity, it’s nice to see the wireless industry make such moves. T-Mobile will provide this service backdated from March 11th through March 31st. T-Mobile … [read full article]
It’s not unusual for large corporations to respond to certain rumors involving sales/acquisitions/buyouts especially those that have been ongoing for some time. We just received this letter written by Philip Humm, T-Mobile CEO in response to the ongoing rumors that once again surfaced. As expected, it’s a non-denial response that in our estimation leaves open any … [read full article]
While I like to jokingly consider myself T-Mobile’s number one fan, it’s hard to argue that its position in the wireless marketplace is looking good. After a disappointing fourth quarter in 2010, we’re back today with yet another round of rumors and tech talk regarding a potential deal with Sprint. Only this time, things are a little different since, as … [read full article]
If you may recall, just last week, Deutsche Telekom CFO Timotheus Hoettges ruled out rumors of DT selling its U.S branch. But now, a new report from Bloomberg suggests that Sprint is in talks with DT to acquire T-Mobile USA. According to people with knowledge of the matter, Sprint Nextel Corp. and Deutsche Telekom are holding meetings … [read full article]
T-Mobile reported their fourth quarter results this morning and they are decidedly mixed some good and some bad numbers. Getting right into the meat of it, in the fourth quarter of 2010, T-Mobile reported service revenues of $4.69 billion compared to $4.65 billion in the fourth quarter of 2009. T-Mobile saw the number of customers using 3G/4G smartphones increase by over 1 million customers in the fourth … [read full article]
If you were planing on getting that overdue bill fixed or getting an extra discount from the Loyalty Dept., you might want to do it before President’s Day. T-Mobile states that most Customer Service and Sales will be closed for the upcoming holiday between 10 p.m PT on February 20th and 3 a.m PT on February 22nd. If you try to reach General Care, Customer Loyalty, Financial … [read full article]
Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive … [read full article]
Deutsche Telekom, our T-Mobile mothership announced out of Mobile World Congress today plans to roll out a mobile payment system using NFC technology in 2011-2012. Following up on its joint venture with Verizon and AT&T announced last November, T-Mobile will use ISIS … [read full article]
Last week, T-Mobile modified its Early Termination Fees (ETF) policy. Customers will no longer be able to cancel service without an ETF when moving out of a T-Mobile coverage area or overseas. This policy went into effect February 8th and will not affect customers who cancelled service (without paying the ETF) before February 8th. Additionally, this new [read full article]
