Update June 26, 2024 (8:25 PM ET): T-Mobile has responded to our request for comment and shared that the change in its bill credits policy is not happening until Monday, July 1st. It will be applied to new device promotion enrollments that take place from that date. The original article is below. There were reports of an upcoming change to how T-Mobile would … [read full article]
According to the latest 5G speed test from Ookla, T-Mobile ranks number one in the US. This is, of course, expected since the wireless carrier was finally able to use the 2.5GHz mid-band spectrum it won from the FCC auction a few years ago. Thanks to President Biden’s 5G SALE Act, T-Mobile was able to increase its 5G capacity in rural areas of the country. As a … [read full article]
A threat actor is claiming to have hacked T-Mobile and is offering the stolen data for sale. In response to this, the Un-carrier said that its systems “have not been compromised.” The wireless carrier sent a statement to Bleeping Computer and shared that they are “actively investigating a claim of an issue at a third-party service provider. We have no indication that T-Mobile customer data or source code … [read full article]
Back in April, T-Mobile planned to rollout its Home Internet address verification in May. But at the last minute, they postponed it to a later date. Unfortunately, the Un-carrier has finally decided on a date when to rollout address verification for Home Internet service. Now that the Away plan has already been launched, T-Mobile is getting ready to enforce … [read full article]
T-Mobile’s latest move is sure to gain negative attention from its avid subscribers. And for many, this just might be the final nail in the coffin to entice them to switch to another carrier. As spotted in an internal document obtained by The Mobile Report, the Un-carrier is preparing to change its bill credit policy on device promotions. This new change will affect promotions offered … [read full article]
Update 6/18/24 7:42 pm EST: T-Mobile released a statement to clarify NAD’s recommendation: “We believe the challenged ads clearly communicated our generous Price Lock benefit, which offers customers on eligible rate plans the opportunity to get their final month’s service charges paid by us if their price changes and they let us know they’ve chosen to leave. We will continue to offer Price Lock to customers but will take the NAD’s recommendations for clarifying the offer into … [read full article]
In cases of a lawsuit, who really wins in the end? Is it the carrier, who disgruntled customers sued and are required to pay millions of dollars? Or is it the complainants, who win in their fight against the carriers but also win with some remuneration in the end? It’s actually neither– because in the end, it’s the lawyers that win for representing customers. As reported by PhoneArena, the … [read full article]
Ever wondered what happened to cybercriminals? Unlike what we see on TV and the movies, they don’t exactly live happily ever after their crimes. But in the case of John Binns, the man behind the 2021 T-Mobile data breach, his taste for freedom is about to run out. After hacking T-Mobile’s systems in 2021, Binns bragged about how he was able to do it with the Un-carrier’s awful security. While the 24-year-old American pretended like that was … [read full article]
T-Mobile just signed a 10-year partnership with the US Navy. Through this deal, T-Mobile will be supplying the wireless technology needed by this branch of the US military for seaborne operations. In the announcement, T-Mobile revealed that this is a Spiral 4 pact, which allows the Department of Defense to place orders for wireless service and equipment from the Un-carrier. As detailed by PhoneArena, this deal means that T-Mobile … [read full article]
With so many customers complaining about T-Mobile’s recent price hike, customers are already considering filing a complaint with the FCC. But as it turns out, there is a way you can have your Price Lock promise be honored by the Un-carrier. As shared by a Reddit user, there is a way to have T-Mobile reverse the price hike and honor its Price Lock guarantee. The … [read full article]
