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Many Wireless Users Still Aren’t Sold on T-Mobile’s T-Satellite Add-on

T-Mobile has made a big push around satellite connectivity, but a new reader poll suggests the feature still has a tough sell ahead. The biggest issue is simple: many people either do not think they need it or do not want to pay extra for it. As reported by PhoneArena, the site asked readers what is keeping them from signing up for T-Satellite, which is also available to AT&T and Verizon customers. Out of 907 respondents, … [read full article]

New Survey Says T-Mobile Tops Verizon and AT&T on Customer Satisfaction

T-Mobile came out on top among the big three wireless carriers in the latest customer satisfaction rankings, widening its lead over Verizon and AT&T. The new results give T-Mobile a score of 78, while Verizon and AT&T are tied behind it at 76. As reported by PhoneArena, the numbers come from the newest American Customer Satisfaction Index report, which tracks how people feel about their phones, carriers, and other tech products. T-Mobile had only a … [read full article]

Leaked Timeline Suggests T-Mobile is Nearing an All–T-Life Future

T-Mobile appears to be getting much closer to making T-Life the center of nearly every customer transaction. Based on details from a leaked internal timeline and employee communication, the carrier is preparing to move upgrades and add-a-line requests fully into the T-Life app, with new customer activations expected to follow later. According to Android Authority, retail access to legacy systems for standard consumer upgrades and add-a-line transactions is expected to end on July 31, with those … [read full article]

T-Mobile Says AI Is Already Helping Its Network Handle Real-World Problems

T-Mobile is pitching a future where its network does more than carry calls and data. The company says AI is already helping it react faster when conditions change, and over time that could turn its cell sites into smarter systems that make decisions closer to where people actually use their phones. As reported by PhoneArena, T-Mobile CEO Srini Gopalan said on the company’s Q1 earnings call that AI helped the carrier manage network performance during a … [read full article]

T-Mobile Trails in One Key Network Test as it Prepares a New AI-powered 5G Upgrade

T-Mobile just got a reminder that having the fastest network on paper does not always mean giving customers the smoothest real-world experience.  One new report says T-Mobile finished last in task success and reliability in vendor-based testing for the second half of 2025, even though it still led in median download speeds and 5G availability. In other words, T-Mobile kept its speed edge, but AT&T and Verizon did better when it came to everyday tasks going through … [read full article]

T-Mobile Quietly Restores Four-Per-Account Premium Phone Promos

T-Mobile has quietly undone part of a recent promo policy change that had made its best phone deals tougher to use on larger accounts. After limiting premium device promotions to two redemptions per account, the carrier is now back to allowing up to four on eligible offers. As reported by The Mobile Report, the updated terms are already showing up on T-Mobile’s website, with an internal source also confirming the reversal. That is a notable shift … [read full article]

Radiant Mobile Debuts on T-Mobile’s Network With Strict Content Blocks

A new MVNO called Radiant Mobile is launching on T-Mobile’s network with a pitch that goes well beyond cheaper phone service. The company says it is building a Christian-focused wireless brand that combines mobile service with built-in content filtering, including blocks for pornography and other categories it considers harmful. As reported by Android Authority, Radiant Mobile describes itself as “the first ever Christian mobile carrier.” The service stands out in two main ways: it offers exclusive … [read full article]

T-Mobile Reopens Online T-Satellite Sign-ups for Rival Customers

T-Mobile appears to be making it easier for more people to give its satellite service a shot. After putting extra steps in the way for AT&T and Verizon customers, the carrier has now opened the door again for those users to sign up for T-Satellite online instead of having to call customer service or visit a store. As reported by PhoneArena, T-Mobile had originally let AT&T and Verizon users enroll through its website during the beta … [read full article]

T-Mobile Rep Accused of Adding Insurance and Accessories Without Approval

A new complaint is putting the spotlight back on a problem T-Mobile customers have brought up before: unwanted add-ons showing up after an in-store purchase. In this latest case, a customer said he turned down Protection360 several times while buying a new iPhone, but later found that the insurance had still been added. As reported by PhoneArena, the customer shared the story on Reddit and said the transaction changed hands during the visit. After declining Protection360 … [read full article]

T-Mobile-Powered MVNO Wants to Let AI Handle Your Calls

A T-Mobile-powered MVNO is pushing a new idea that feels a little futuristic, but also very practical: letting AI handle the calls most people do not want to deal with themselves. REALLY, which runs on T-Mobile’s 5G network, is testing a feature called REALLY Clone that is designed to make and take certain calls for customers using their own number. As reported by PhoneArena, REALLY Clone is still in beta and is meant to learn a … [read full article]