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Users Report Network Issues With T-Mobile, Verizon, and Others

Days after Verizon Wireless encountered an hours-long network outage, customers have reported another problem with their connection. This time, other carriers are affected, such as T-Mobile, Mint Mobile, Google Fi, and Boost Mobile. DownDetector received multiple reports from users regarding the problem. T-Mobile subscribers started complaining about an issue around 2:29 pm ET. Most of the users who complained revealed that they could not use their 5G home internet and mobile internet service.  T-Mo customers in … [read full article]

T-Mobile Invests to Improve Its Cybersecurity Practices

As part of its settlement with the Federal Communications Commission (FCC), T-Mobile will be investing millions of dollars in intensifying its cybersecurity operations. Not only that, the Un-carrier was ordered to pay $15.75 million in civil penalties to the US Treasury. This is the same amount that T-Mobile is spending on its internal cybersecurity investment.  According to T-Mobile, it will be making the following improvements to its cybersecurity:  Corporate Governance – T-Mobile’s Chief Information Security Officer will … [read full article]

T-Mobile Submits Filing Opposing FCC’s Proposed 60-Day Device Unlocking Policy

Back in June, the Federal Communications Commission (FCC) proposed to lower the required number of days for carriers to unlock devices. Instead of the current number of days, the FCC wants carriers to limit this to just 60 days. T-Mobile has reacted to this and submitted a new filing to the FCC.  In its filing, T-Mobile explained why it opposed the new policy. The Un-carrier met with FCC Commissioner Geoffrey Starksand and Flynn Rico-Johnson, a wireless … [read full article]

Report: Hacker Gains Access to T-Mobile’s Internal Files Via Third-Party Firm

Update 10:54 am ET Sept. 17, 2024: A T-Mobile representative reached out to correct us that this incident did not involve T-Mobile US. The rep shared that “it may be a T-Mobile brand outside of the US.” This correction reveals that T-Mobile US and any of its brands in the US were not affected by this data breach. The original article is below. — It looks like T-Mobile has been involved in a new data breach after … [read full article]

Price Increase Won’t Affect T-Mobile Customers With “Hulu On Us” Perk

At the start of the year, T-Mobile offered a “Hulu On Us” perk to customers who would subscribe to its premium Go5G Next plan. The Un-carrier previously offered the perk for either six months or an “indefinite” period, depending on the customers’ Netflix package. While those who received six months of Hulu On Us had used up the perk by now, those with an “indefinite” Hulu On Us are wondering if they will continue receiving the perk … [read full article]

Lawyers Agree to Reduced Fee for T-Mobile Settlement

The legal battle over T-Mobile’s 2021 data breach may be coming to a close soon.  As shared by Thomson Reuters, the attorneys have agreed to a reduced compensation of $46 million instead of the original $78 million that they were initially supposed to receive. This was decided after they received complaints that the original amount was a “windfall.” The Un-carrier agreed to settle the lawsuit and pay $350 million to the victims of the data … [read full article]

T-Mobile Makes Small Change to Redemption of Its Physical T-Mobile Tuesdays Freebies

A few days ago, it was reported that T-Mobile’s next T-Mobile Tuesdays freebie comes in the form of a flashlight. If this is something that you’re already looking forward to getting, we might have some bad news for you. As reported by The Mobile Report, T-Mobile is changing its redemption rules for its freebies. Unfortunately, this also means that it starts next week with the free flashlight.  The new change reveals that third-party locations will … [read full article]

T-Mobile Tuesdays’ Next Giveaway is a Rechargeable Flashlight

*Not the actual photo September is National Preparedness Month. Along with this, the Un-carrier shared a reminder to prepare for natural emergencies. It’s possible that it has set up the next T-Mobile Tuesday giveaway to coincide with this initiative.  As reported by The Mobile Report, T-Mobile’s next physical giveaway comes in the form of a branded flashlight. In its internal memo, T-Mobile noted:  “We’re brightening our customers’ day with this free rechargeable flashlight! Here’s the … [read full article]

T-Mobile’s T-Force Team Saves the Day… Again

There have been a lot of complaints over how T-Mobile’s customer service handles its service. As PhoneArena pointed out, “the days when the carrier really put the customer first ended when former CEO John Legere left the company.” The publication also spoke with current and past employees who all agreed that things “were better” when Legere was in charge. Instead of putting the customers first, the focus is now on the stockholder. We get that since … [read full article]

T-Mobile Running Discount for 5G Home Internet Subscribers

T-Mobile is trying to grow its 5G Home Internet subscribers. Thanks to a new promotion, existing subscribers can get $30 off per month when they subscribe to 5G Home Internet. This discount is applicable to customers who already have a postpaid account with at least one voice line. Customers who are already on a home internet account can also be eligible for this discount.  The Mobile Report shares that in order to be eligible for the … [read full article]