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T-Mobile’s Value Pitch Is Losing Its Edge, According to One Big Bank

For years, T-Mobile’s pitch to Wall Street has been simple: best network, best value, growing faster than anyone else. That story just took a hit from one prominent analyst, though plenty of others on the Street are pushing back on how bad things really are. As reported by Fierce Network, Wolfe Research analyst Peter Supino downgraded T-Mobile stock earlier this month from “outperform” to “peer perform,” essentially moving his expectation for the stock from beating the … [read full article]

T-Mobile Wants You to Check In on Your Phone Before an Employee Even Says Hi

T-Mobile’s push to make T-Life the default way customers handle their accounts has now made its way onto the counter of the physical store itself. According to PhoneArena, which cited an image shared by Wave7 Research analyst Jeff Moore, T-Mobile locations are rolling out new tabletop signage asking customers to check in through T-Life as soon as they walk in. Shoppers who’ve already given the app permission to use their location get an automatic check-in … [read full article]

T-Life Has Its Critics, But Satisfaction Data Tells a Different Story

If you’ve spent any time in T-Mobile forums or comment sections over the past year, you’d think T-Life was universally despised. Loud, persistent backlash over the carrier’s push toward its app-first customer service model has been a constant theme. But the reality on the ground looks more mixed, and in some ways more favorable to T-Mobile, than the loudest complaints suggest. As reported by PhoneArena, start with the technical performance numbers. J.D. Power’s most recent wireless … [read full article]

Inside T-Mobile’s Response to the Salt Typhoon Hack: Cut the Cord, Save the Trophy

hacker-insults-t-mobile

Sometimes the best cybersecurity move isn’t a patch or a firewall rule, it’s a pair of scissors. That’s more or less what happened when T-Mobile’s engineers discovered a compromised router at a California data center as part of the broader Salt Typhoon hacking campaign, and the Un-carrier’s response has become a story worth knowing if you’re a T-Mobile customer wondering whether your data was ever at risk. Here’s what happened, as reported by PhoneArena: T-Mobile’s team … [read full article]

Fairphone 6+ Launches in the US at $649, Unlocked for T-Mobile’s Network

If you’ve been eyeing Fairphone’s repairable phones from overseas and wishing you could just buy one here, today’s your day. The Fairphone 6+ has officially launched in the US, selling unlocked through Fairphone‘s own website and Amazon for $649.99, and it’s built to work right out of the box on T-Mobile’s network. For anyone who hasn’t followed Fairphone before, the Dutch company has built its whole reputation around the opposite of what most phone makers do: … [read full article]

T-Mobile Customer’s Device Credits Vanish With Two Months Left on His Plan

A T-Mobile customer’s monthly bill jumped by $80 with no warning and it took weeks of back-and-forth with the carrier to get it sorted out. The case, first reported on Reddit and covered by PhoneArena, is a reminder that device financing credits don’t always show up reliably, even when you’ve done everything right. The customer, who posts as Humble_Fisherman5391, was two months from finishing a 24-month phone financing plan when T-Mobile stopped applying his Recurring Device … [read full article]

T-Mobile Has Fewer People Than Ever to Help You With Your Plan

If you’ve noticed longer hold times or a harder time getting real help with your T-Mobile plan lately, the numbers help explain why. According to Deutsche Telekom’s Q2 2026 earnings report, T-Mobile’s US workforce shrank from 70,036 full-time employees at the end of 2025 to 65,365 by the end of June; a drop of roughly 4,700 people in just six months. That’s not a one-time blip, either. As reported by PhoneArena, this round of cuts is … [read full article]

T-Mobile’s New 2.0 Plans Are Live, But Your Upgrade Just Got Slower

T-Mobile’s new Experience 2.0 and Essentials 2.0 plans officially went live this week, bringing the $0-upfront “Nothing” financing we told you about a few days ago. But if you’re planning to move to one of the new plans, there’s a tradeoff buried in the fine print: upgrading your phone is about to take longer than it used to. Under the old Experience plans, Experience Beyond included a true yearly upgrade benefit, letting eligible members trade in for … [read full article]

T-Mobile Just Shut Down 2G for Good. Here’s What That Means for Legacy Devices

After years of warnings, T-Mobile has officially pulled the plug on its 2G network. The shutdown happened earlier this week, on Monday, August 3, with the signal going dark shortly after 9 a.m. Eastern; closing the book on a technology that’s been part of the carrier’s network since the 1990s. This wasn’t a surprise move, as reiterated by Android Authority. T-Mobile had been telegraphing the August 3 cutoff date to remaining legacy users well in advance, … [read full article]

T-Mobile Tuesdays’ Next Freebie Is a Free Pair of Grilling Tongs — Here’s How to Claim Yours

T-Mobile Tuesdays is firing up the grill for its next giveaway. Starting Tuesday, August 11, eligible T-Mobile and Metro by T-Mobile customers will be able to claim a free pair of stainless steel grilling tongs through the T-Life app, just in time to squeeze in a few more backyard cookouts before summer winds down. Based on leaked photos obtained by The Mobile Report, the tongs aren’t your average dollar-store grabber. They’re built with a stainless steel … [read full article]