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T-Mobile Customer’s Phone Number Mistakenly Listed as Support Line on Google

Imagine picking up your phone expecting to hear from a friend, only to find a confused stranger asking about their T-Mobile bill. That’s exactly what happened to one T-Mobile customer whose personal phone number was accidentally displayed as the carrier’s support line on Google search results. The unusual situation started when a Reddit user’s father-in-law began receiving non-stop calls from people who thought they were contacting T-Mobile customer service. At first, he ignored them thinking they were … [read full article]

T-Mobile Offering Free Upgrades for Original Home Internet Gateway Users

T-Mobile is finally saying goodbye to its first 5G home internet device. The carrier is reaching out to customers who still use the original Nokia gateway with an offer to upgrade to a newer model at no cost. According to The Mobile Report, the wireless carrier began sending text messages and emails to affected customers this month. The replacement comes as T-Mobile transitions to newer 5G … [read full article]

T-Mobile’s Satellite Service Proves Popular with Rival Carrier Customers

T-Mobile’s satellite texting service is getting plenty of use from an unexpected group: people who don’t even have T-Mobile plans. New data shows that AT&T customers are taking advantage of the service in bigger numbers than anyone predicted. According to PhoneArena, usage data from Ookla reveals that AT&T subscribers account for 34% of Android users connecting to T-Satellite between December 2024 and September 2025. That’s a surprisingly … [read full article]

Report: T-Mobile’s Yearly Upgrade Program Faces Customer Complaints Over Lost Trade-Ins

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If you’re planning to trade in your phone to T-Mobile, you’ll want to hear this cautionary tale. Several customers have reported nightmares with the carrier’s Yearly Upgrade program, where shipped trade-in phones mysteriously go missing or get misidentified—leaving them without their old phone, without their new phone, and stuck with a bill. According to PhoneArena, one customer sent in his iPhone 16 Pro but received … [read full article]

T-Mobile Ending Phone Lease Program, But Paying Off Remaining Balances

T-Mobile is pulling the plug on its JUMP! On Demand phone leasing program on December 1, but there’s a silver lining for current customers. If you’re currently leasing a phone through the program, T-Mobile will wipe out whatever you still owe and let you keep the device—potentially saving you hundreds of dollars. According to The Mobile Report,, customers enrolled in the program are being notified starting … [read full article]

Report: T-Mobile to Start Phasing Out 4G LTE Network by 2026

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T-Mobile is getting ready to say goodbye to its 4G LTE network much sooner than most people expected. The carrier is planning to convert most of its LTE service to 5G over the next few years, which means some older phones will eventually stop working on the network. According to The Mobile Report, which obtained a leaked internal document, T-Mobile will start “re-farming” its LTE … [read full article]

Researchers Intercepted T-Mobile Communications With $800 Equipment

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T-Mobile customers in remote areas had their phone calls and text messages broadcast through space without any protection, and researchers were able to listen in using basic equipment that cost less than a thousand dollars. A team from UC San Diego and the University of Maryland spent three years pointing a satellite dish at the sky and discovered that T-Mobile was sending customer communications over satellites without encryption. According to[read full article]

T-Mobile Late Fee Jumps from $7 to $10

T-Mobile customers who miss their payment due date will soon face higher late fees. Starting next month, the carrier is raising its late payment charge to $10 or 5% of your unpaid balance, whichever amount is larger. According to Android Authority, T-Mobile has begun notifying customers by email about the change. The previous late fee was $7 or 5% of the balance, whichever was greater. Under the old … [read full article]

Report: T-Mobile Store Refuses iPhone 17 Pro Sale Without Mandatory Apple Watch Purchase

A frustrated T-Mobile customer walked away empty-handed on iPhone 17 Pro launch day after a corporate store allegedly refused to sell him the phone unless he also purchased an Apple Watch. The customer wanted the new iPhone in a specific color and storage configuration that the store had in stock, but was told the purchase required adding the smartwatch to his order. According to [read full article]

T-Mobile Customers Getting Missing iPhone 17 Trade-In Credits Back

T-Mobile customers who pre-ordered the new iPhone 17 and noticed they didn’t receive their full trade-in credits can breathe easy. The carrier and Apple are fixing the problem and customers will get their missing money back. According to Android Authority, several T-Mobile customers on the Go5G Plus plan reported only getting part of their promotional trade-in credits when ordering the iPhone 17. Instead of receiving the full … [read full article]