We’ve long heard of stories of wireless carriers getting hacked and discovering it too late. This time, however, it’s time to give credit where it is due: T-Mobile was able to catch a cyberattack in progress and shut it down before customer records could be accessed. As reported by Bloomberg, the Un-carrier got to detect suspicious activity. True enough, they caught the cyber criminals before they had … [read full article]
Over the weekend, a number of T-Mobile customers shared their experience of having difficulty activating their SIM cards. The customers turned to social media channels, X and Reddit, to voice out their concerns. And as it turns out, a glitch is affecting the activation of both eSIMs and physical SIM cards. One of the customers who voiced out their frustrations shared that a T-Mobile employee from a … [read full article]
According to a report, T-Mobile has offered select customers a phone replacement for free. This is part of the Un-carrier’s move to change Band 71 devices to its 5G equivalent, N71. In rural areas, this is a network band that can be most utilized since it is often the only signal available for T-Mo customers. Although T-Mobile’s N71 network is slow, it has the farthest reach, which is suitable for customers in remote areas. To ensure that … [read full article]
Update (11/27/24 8:18 pm EST): T-Mobile Chief Security Officer, Jeff Simon, released an update regarding the alleged cyber attack. The Un-carrier confirmed that they “detected attempts to infiltrate” the system by bad actors. Fortunately, T-Mobile’s defenses worked as intended and protected “sensitive customer information, prevented any disruption of our services, and stopped the attack from advancing. Bad actors had no access to sensitive customer data (including calls, voicemails or texts).“ You can read the rest of … [read full article]
T-Mobile has quietly introduced a welcomed improvement for iPhone device users. Instead of having to memorize the name of the T-Mobile plan being used, T-Mobile subscribers can now see the name of their plan on the “Cellular Plans” field. Prior to this change, iPhone users saw details like “HD Video” or “4K UHD Video.” But this change makes it a lot easier to know which plan you are using. As shared by [read full article]
Earlier this year, T-Mobile released the T Life app and shut down its T-Mobile Tuesdays app. The T Life app was released to offer more than just the rewards program. Throughout the months, the Un-carrier disclosed its plans to eventually shut down its original T-Mobile app. And today, the wireless carrier has finally held true to that promise. As spotted by The Mobile Report, … [read full article]
Update (Nov. 14, 2024, 5:25 am EST): T-Mobile officially revealed more information about its internet backup plans. We have updated the article below to reflect the official announcement. Outages may not happen often, but they are nonetheless equally annoying for customers that rely on their internet service provider (ISP) for connectivity. Luckily, T-Mobile has a way to make sure households and small business stay connected during … [read full article]
T-Mobile is joining in on the trend of offering insurance, just like its biggest rivals do. AT&T and Verizon have long offered the Protect Advantage for 4 plan and the Home Device Protect program, respectively. With this, T-Mo has unveiled its newest product: Protection 360 HomeTech service. The Mobile Report received a leaked document revealing the Un-carrier’s plans to launch this new service. It costs $25 per month … [read full article]
A few months ago, it was discovered that former Sprint customers continue to be charged a monthly fee for their leased phones. This was a loophole that was revealed to be caused by a payment plan with no end. Despite T-Mobile’s $26 billion acquisition of Sprint in 2020, the latter’s customers continue to be charged. After learning about this, some customers took … [read full article]
T-Mobile has achieved a new world record today. This time, it has set a record for its 5G upload speeds. Thanks to its partnership with Ericsson and Qualcomm, T-Mobile was able to reach a peak upload speed of 2.2Gbps on its 5G network in a testing done at the SoFi Stadium in California. This was achieved through a new technology called 5G DC. As T-Mobile says, this is the fastest 5G upload speed to be ever recorded. … [read full article]
