It looks like T-Mobile’s social media customer service team is trying to form its own union. The group announced the creation of the “T-Force Social Care Alliance” on Wednesday. The first item on their list is for management to express more responsibility on issues like pay cuts and layoffs. In the letter released on social media, the group alleged that T-Mo cut monthly bonuses for them and replaced … [read full article]
T-Mobile is serious about doing its part to help hurricane recovery efforts. In an earlier announcement, the Un-carrier revealed that they will be donating up to $1 million to Team Rubicon as a way of helping hurricane recovery in communities affected by the recent hurricanes. The donation will be done through the World Series, where T-Mo has pledged $5,000 for every home run. As of this writing, there have already been a total of 53 home runs … [read full article]
The upcoming Red Bull Rampage event is taking place tomorrow, October 21st. And T-Mobile is doing its part to make those at home be able to tune in to the festivities happening in Virgin, Utah. As part of its kick off, Red Bull will be using exclusive T-Mobile 5G POV drones to record cliffside descentes of riders and share this via a live broadcast. This will let everyone see just how intense Rampage is. T-Mo’s drones are … [read full article]
And once again, T-Mobile proves itself as the 5G leader in the country. Earlier this week, umlaut and Ookla both released the results of their individual studies where T-Mo landed the top spot. In umlaut’s 5G Network Performance Audit Report, T-Mo was named as the most reliable 5G network with the best 5G coverage and fastest active 5G download and upload speeds. This is the Un-carrier’s third … [read full article]
T-Mobile will be hosting a Q3 earnings call later this month. Both Mike Sievert, T-Mobile president and chief executive officer, and Peter Osvaldik, T-Mobile executive vice president and chief financial officer, will be presenting during the event. The two executives will be discussing third quarter 2022 financial and operational results. If you are interested in joining the event, you can tune into the webcast on Thursday, October 27th at 4:30 pm EDT. During the virtual event, there … [read full article]
T-Mobile is collaborating with Google Cloud to improve its customer care efforts. Through this collaboration, T-Mobile will gain access to Google’s tools like data analytics, artificial intelligence (AI), and machine learning. As a result, they will be able to provide personalized customer care. As revealed by Fierce Wireless, T-Mobile plans to use Google Cloud’s BigQuery and BigQuery ML so they can make predictions based on usage … [read full article]
T-Mobile has just received a new recognition from J.D. Power, which reaffirms T-Mo’s commitment to its customers. Earlier today, J.D. Power released its 2022 U.S. Business Wireless Satisfaction Study for medium-sized businesses. In the study, T-Mo received the highest score across six study factors, including performance and reliability, customer service, sales representatives and account executives, offerings and promotions, cost of service and billing. In its announcement, T-Mobile highlighted the different ways they have supported its T-Mobile for … [read full article]
Google unveiled its newest Pixel smartphone today and different carriers have already announced when they will be offering the device. T-Mobile is one of the carriers that have made the announcement on the Google Pixel 7, Pixel 7 Pro, and the Pixel Watch. In a separate announcement, T-Mobile announced its own promotion for these devices: Free Pixel 7 or up to $800 off on the Pixel 7 Pro when trading in on Magenta MAX or equivalent Sprint … [read full article]
T-Mobile has good news for football fans, particularly Austin FC fans. The Un-carrier announced today that it is adding Ultra Capacity 5G enhancements to the Q2 Stadium of Austin FC. With this, T-Mo customers will be able to make the most of their experience while watching a football game on-site. Aside from optimizing the download speeds, T-Mobile will be installing on-site tablets that its customers can use to order food and beverages. Meanwhile, those who aren’t T-Mo … [read full article]
Earlier this evening, T-Mobile announced the recipients of its first-ever Unconventional Awards. The announcement was made at the Mobile World Congress in Las Vegas, NV. The award honored customers whom T-Mobile considered as disruptors in their industries; who broke through conventions and challenged the status quo. There are three categories that T-Mo awarded: Innovation in Customer Experience, Innovation in Employee Enablement, and Innovation in Industry. The winners in each category are: Innovation in Customer Experience: Tennessee State … [read full article]
