Posts by Jordan

Report: After Price Hike Announcement, T-Mobile Can’t Keep Up With Chat Requests (Update)

Update (May 29, 2024 11:25 AM EST): A spokesperson for T-Mobile reached out to us to clarify that they did not turn off its Care Virtual chat support channel at any time and has been “running as normal.” The company’s “virtual sales channel that focuses on new customers was off for a short period last week, not related to volume, but is back on as normal.” The report made earlier was based on the comments of users … [read full article]

US Cellular Agrees to Sell to T-Mobile

Earlier this month, it was revealed that T-Mobile and Verizon Wireless had shown their interest in acquiring US Cellular. Just a few weeks later and T-Mobile seems to have won the hearts of US Cellular’s execs.  According to T-Mobile’s announcement today, T-Mobile will be acquiring substantially all of US Cellular’s wireless operations, including its wireless customers, stores, and specified spectrum assets. … [read full article]

SpaceX Demos Direct to Cell Service

T-Mobile is working hard at making Direct to Cell service available soon. Although this partnership with SpaceX has not yet been released, the SpaceX took this opportunity to demo the service.  https://twitter.com/SpaceX/status/1792981845296160791 As a whole, the video call service barely works at this point. They still have a long way to go to make this available to millions of users in the country.  Once they are ready to roll out, D2C will be available as a texting … [read full article]

Court Rejects T-Mobile’s Appeal to Dismiss Suit Over Sprint Acquisition

Last week, the Chicago-based 7th U.S. Circuit Court of Appeals rejected T-Mobile’s appeal to dismiss a class action suit over its Sprint merger. As reported by Reuters, customers of AT&T and Verizon Wireless filed the lawsuit, who argued that the $26 billion merger led to the increase in prices. It was also revealed that the carriers were not involved in the suit. Instead, a total of … [read full article]

Report: Some T-Mobile Customers Experiencing Network Problems

Earlier today, T-Mobile customers reportedly experienced a problem. As reported to DownDetector, 61 complaints were submitted around 4:01 pm EDT. A couple of hours later, the number of complaints reached 5,157. Ever since then, the number has declined to 217 complaints.  The reports showed that 48% of customers could not send or receive text messages. 36% of complaints also shared they were unable to use their devices on T-Mo’s … [read full article]

T-Mobile Has Deployed Its Emergency Teams in Response to Houston Storms

T-Mobile has activated its emergency teams to provide assistance to its customers, communities, first responders, and others that are affected by the severe and destructive storms in Houston. As part of its deployment, the Un-carrier has released an update on its blog: While some of our network sites in the Houston area were impacted by commercial power outages from the storm, most customers have some level of service due to overlapping coverage. Our teams were able to … [read full article]

Select Android Users on T-Mobile Among First to Enjoy Satellite Messaging

Select T-Mobile customers with an Android 15 device may soon enjoy satellite messaging.  This isn’t the first time we’re learning about this feature. Google already planned to bring satellite connectivity to Android devices when it released Android 14 QPR3 Beta 2. Developers were able to see code snippets, which indicated Android’s support for T-Mobile and SpaceX’s Direct to Cell.  Once this rolls out, it would be a big help to LTE-capable devices in dead zones. In fact, … [read full article]