There have been a lot of complaints over how T-Mobile’s customer service handles its service. As PhoneArena pointed out, “the days when the carrier really put the customer first ended when former CEO John Legere left the company.” The publication also spoke with current and past employees who all agreed that things “were better” when Legere was in charge. Instead of putting the customers first, the focus is now on the stockholder. We get that since it is a business after all.

Fortunately, if you’re in need of customer service from the Un-carrier, you can continue to expect a good experience from T-Mobile’s T-Force. This elite customer service team has been known for helping make impossible things happen for customers. 

As evidenced in the publication’s latest report, T-Mo’s elite customer service team recently helped a customer who was getting frustrated about his late bill complaint, which led to a suspension of his service. While he offered to pay $60 via his debit card or a $236 check from a new checking account, T-Mo rejected these options. Instead, they asked him to pay at least $138 for service restoration. 

When he was about to make the payment the next day, he was shocked to learn that he no longer had an account. He phoned customer support again, who asked him to pay $298 to restore his account since the minimum balance cannot restore the account.

Like a knight in shining armor, T-Mobile’s T-Force stepped in after reading the customer’s rant on X. He had never heard of T-Force before but was shocked when a representative sent him a message and asked if he needed help. T-Force had also apologized for how he was treated, which was something T-Mo’s customer support team failed to provide. 

After giving the details, T-Force sent him a message that his account had been restored and is back in good standing. The old late charges and fees had also been retroactively waived, which left him with a zero balance. The good act was signed by a member of the team who wished to stay anonymous. 

If you feel like you’re getting nowhere with your T-Mobile account, you can get in touch with the T-Force team on X by sending a direct message to @TMobileHelp or on Facebook. 

Source: PhoneArena