After coming out on top in J.D. Power’s Wireless Purchase Experience study at the start of 2018, T-Mobile has once again finished first in J.D. Power’s report. J.D. Power today released its 2018 U.S. Wireless Purchase Experience study, which examines customer purchase experience when they use one of three channels: phone calls, a … [read full article]
The gifts for next week’s T-Mobile Tuesday have been revealed, and they include another piece of T-Mo-branded gear. On Tuesday, August 21st, T-Mobile customers can get a free T-Mobile zip pouch. The pouch itself is black, but it includes a magenta stripe and a T-Mobile logo. It’s unclear exactly how large the pouch is, but it could come in handy for carrying around stuff like … [read full article]
Team of Experts isn’t the only announcement that T-Mobile made today. T-Mobile says that it’s giving customers “Rockstar Status” with two music perks. First, T-Mo has entered into a multi-year partnership with Live Nation to give subscribers perks to concerts. Customers can get access to last-minute seats at shows, and soon, T-Mo subscribers will … [read full article]
T-Mobile’s next Un-carrier move is all about customer service. T-Mobile Team of Experts is a group of 30 to 40 customer care employees that serves a city. These customer service reps sit together and are trained on a wide range of topics so that you don’t have to get bounced around from one person to another. These reps can also work with specialists in T-Mobile’s retail stores … [read full article]
T-Mobile wants to make it easy for non-customers to see what its network is all about. T-Mobile is offering a 30-day free trial that lets you try out its network for 30 days or 30GB, whichever comes first. If you sign up, T-Mo will send you a mobile hotspot with free 2-day shipping, and you just connect your current phone to the hotspot and give the T-Mobile network … [read full article]
Last week, T-Mo revealed what it’s got in store for this coming T-Mobile Tuesday, which includes a free one-night disc rental from Redbox and a Reebok discount. Now T-Mobile has quietly added a contest to this week’s T-Mobile Tuesday, too. This Tuesday, August 14th, T-Mobile will give … [read full article]
T-Mobile Galaxy S9 and Galaxy S9+ owners, you’re getting a new software update to start your week. T-Mobile is now pushing new updates to the S9 and S9+ that include the July 1, 2018 Android security patches. Also included are enhancements for the super slow-mo video and AR Emoji features as well as a fix for a … [read full article]
There’s a new big screen phone coming to MetroPCS. The Alcatel 7 is launching at MetroPCS today, August 13th, at a price of $179.99. MetroPCS is also offering the Alcatel 7 for free to customers who port their number and sign up for an unlimited LTE plan, while customers with a new … [read full article]
Two days after announcing a round of mid-band LTE capacity upgrades, T-Mo says that it’s expanded its low-band LTE coverage, too. T-Mobile CTO Neville Ray has confirmed that T-Mo has added low-band LTE to more cell sites in the past two weeks. These expansions bring “more and better coverage,” Ray explains. Our network team added lowband LTE to dozens … [read full article]
The brand new T-Mobile Essentials plan is now available. T-Mobile today launched its new Essentials plan, which is a new offering for customers “who want the basics”. It includes unlimited talk, text, and smartphone data as well as unlimited 3G mobile hotspot. Customers also get unlimited talk, text, and 2G data in Mexico and Canada and unlimited texting along with $0.25 per minute calling in … [read full article]
