Metro by T-Mobile made headlines earlier this week when it confirmed that it would begin enforcing a $15 plus tax fee any time that a customer wanted to change a device. Now it looks like it may have backed off that policy a bit.
Metro by T-Mobile confirmed to me today that customers can now change their device for free over the phone. “All current Metro customers can now complete a device (IMEI) change free of charge by calling 611, *228 or 888-8metro8 and using our automated system,” says Metro.
Because your SIM card is linked to your phone’s IMEI on Metro by T-Mobile, you need to contact customer service when you want to change phones. The $15 device change fee has been around for awhile, but customers said that you could previously get around it by contacting customer support. Recently, though, Metro by T-Mobile began enforcing it for all device changes, which it said was being done “to keep pricing low.”
The decision was met with a lot of negativity by Metro customers, and now it looks like Metro customers will be able to avoid that fee if they want to. This is welcome news for Metro by T-Mobile customers. A $15 plus tax fee to change your device isn’t cheap, especially if you’re the type of person who likes to regularly switch to different phones. Now you can call Metro’s support and switch phones without having to pay a fee.