T-Mobile’s been having bad luck with outages lately, getting hit with a couple service interruptions at the end of September and then a brief calling outage earlier this week. Now it looks like another one hit overnight.
Many T-Mobile customers report that they lost service overnight. Reports came in from all over the country, including Seattle, Boston, Boise, Dallas, and other cities.
@TMobile No service can’t hail a ride from work. 40 minutes and counting South Seattle. pic.twitter.com/cUTICGqCfB
— Olalashe (@kianiadee) October 7, 2016
Cool @TMobile, I had no data/cell service and your techs were absolutely no help. Be glad my acct didn’t pop, survey would be salty af.
— Tegan (@OhHeyTegan) October 7, 2016
@TMobile My phone is completely not working. No data and can not make or receiver calls. Says not registered on network.
— Scott Campbell (@ScooterFreshILM) October 7, 2016
T-Mobile CEO John Legere acknowledged that some customers were having issues, saying on Twitter “Understand some are having intermittent calling issues.” Around half an hour later, he tweeted that “the network is restoring quickly and calls should be connecting now.” Later this morning, the official @TMobileHelp account on Twitter said that the outage affected voice, data, and SMS.
Understand some are having intermittent calling issues. We’re working to restore service as quickly as possible! Thank u for your patience.
— John Legere (@JohnLegere) October 7, 2016
The network is restoring quickly and calls should be connecting now. Thank you sincerely for your patience on this. https://t.co/qp7ti69V1Y
— John Legere (@JohnLegere) October 7, 2016
There’s no word yet on what caused the outage, but it does look like service has been restored for most customers. If you’re still having issues, T-Mobile recommends that power off your phone and then power it back on.
Any service outage is irritating, but they get even more frustrating when multiple service outages hit in a short period of time. Hopefully this recent string of outages that’ve affected T-Mobile and its customers will come to an end after today.
Did this overnight outage affect you?
Sources: Twitter, Reddit, DownDetector