T-Mobile Ranked #1 In Customer Satisfaction By J.D. Power and Associates
Well, it looks like congrats are in order for the big Magenta. For the second straight year, J.D. Power and Associates has awarded T-Mobile USA the highest ranking in wireless retail customer satisfaction among the major U.S. carriers. T-Mobile edged out Verizon Wireless, Sprint, and AT&T in the study achieving an overall score of 723 compared to Verizon’s score of 722. The study evaluated overall retail sales performance, retailer’s facility, merchandise display, sales staff, and cost. The study did not analyze how satisfied people were with the quality of the wireless network or phone selection, just the overall retail experience. If you want a look at the official press release, here it is. Congratulations T-Mobile!