Okay by now I think we all are aware of the nationwide outage that occurred on Tuesday November 3rd. Today T-Mobile issued a new statement to the public as to what caused the nationwide outage. To summarize, T-Mobile investigated the cause behind the outage and claim that the culprit of the outage was “backend system software error had generated abnormal congestion on the network.” T-Mobile states that they have implemented additional measures to help prevent this from happening in the future and T-Mobile apologizes for the inconvenience this may have caused. Full statement from T-Mobile below:
On Tuesday, some T-Mobile customers may have experienced service disruptions impacting voice and messaging services. We restored full service to all affected customers later in the day. After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future. We again apologize to those customers who were affected and may have been inconvenienced.