T-mobile introduces do it yourself customer service…
T-mobile is pulling out all the stops to retake the vaunted top spot in the wireless customer service wars. Introducing, customer service from….the phone!! In a deal with Nuance Communications T-mobile will introduce on select handsets a do it yourself application which initiates when a customer calls customer service. In an effort to streamline “”issues such as diagnosing and repairing configuration problems as well as with … [read full article]