TmoNews

Ok magenta fans here is another big shock. T-mobile wins jd powers again! The article here from rcr news crowns T-mobile in all its glory:

“T-Mobile USA Inc. ranked highest in customer satisfaction among the major wireless carrier-owned retail stores, especially on sales staff and store display factors, the firm reported. Alltel Corp. came in a close second, followed by Verizon Wireless.”

Ok now what I am waiting for most is how long it will take the AT&T crew over at howardforums to start one of their famous jd powers is biased against AT&T threads.” Seriously this conspiracy theory ranks up there in the ranks of the Alien landing at Roswell and JFK being assassinated by Castro. EVERY time AT&T loses a JDP review their fanboys rile up the faithful with laughable hatred at jd powers. I’m surprised there hasn’t been a gathering outside of the JDP headquarters with a bunch of orange and blue faithful hurling rocks at the people leaving the building. Honestly, enjoy your iPhone and I’ll enjoy a customer service rep who doesn’t remind me of someone on last weeks Jerry Springer.

On a side note, I love how the article talks about the average wireless sale taking 56 minutes. Having been in this business for the last 5 years, I can tell you if my average transaction was 56 minutes, I would have lasted about 56 minutes before being shown the door. Who came up with that number? Did the people surveyed time their transaction? I have never seen anyone huddling over a stop watch while I’ve been working with them.

Thats all for now, stay tuned for our week in review!

Well well well T-mobile as always proving to be the little carrier that could. Throwing up a huge 1st quarter with 981,000 new subscribers! Coupled in with the 3G launch, this could be our year!

Highlights include:

• 981,000 new subscriber additions
• 13,000 UMTS tower locations (yeah ummm seriously where are they?)
• 1.7% customer churn
• Total subscriber base at 30,798,000 (we first reported T-mobile successfully hitting 30 million!)
• 500,000 new myfaves additions this quarter, 5.5 million myfaves customers total

Check out the rest of the article here, including ARPU, and some other financial stuff which isn’t really important to anyone.